Top 10 Most Frequently Asked Questions

+ What is

A service that provides you with an affordable and fast usability testing by harnessing the power of the “crowd”. Through, you gain access to our large network of users at your convenience.
You can set a series of tasks for people to complete. We record both the screen and spoken thoughts of the user while they perform those tasks on your website or application. You will get to watch and listen to where they get frustrated and confused. Then you can fix it. This approach helps you to significantly reduce cost, inconvenience and time for conducting usability testing and user experience research. View sample video
If your website is hard to navigate, your customers leave. If they cannot find the product, they leave. If your payment process takes too many steps, they leave. There is no second chance, period. By watching what frustrate your users, you can go on to create the best user experience, and this will create more value for your customer, in turn create more brand loyalty and increased profit.

+ How much does it cost?

The price is USD35 per user and you will get:
1. a video which you can watch the user’s screen activity and listen to them speaking their thoughts out loud while they use your website or application.
2. a written summary by the same user telling you why they are confused, why they are leaving, what they disliked or liked about your website.
However, as a special promotion, if you order more than 3 participants and above, you will pay USD19.90/user.

+ How long is the video?

It is typically about 15 minutes long. Please be mindful to design tasks that can be completed by the user within 15 minutes. The video records both the screen activities and voice of the user when using your website or application.

+ Can I download the video?

Yes!. The videos are in FLV format. By downloading, you can:
- watch it offline
- store future reference
- insert into Powerpoint slides
- embed it on your website
- edit the video (e.g. put your company’s water mark or reducing video length)

+ When can I receive test results?

In 7 days. We are always working very hard to provide you with even quicker results. In some instances, it can be as fast as 2 days. We will notify you by email as soon as the results are ready. Please note that by requesting testers with narrow demographics requirements might slow the process down slightly as fewer users are capable of completing the test.

+ Who uses

Anyone who creates, develops and markets website or application. Our clients range from website owners to internet marketers. Website designer and optimizer also tells us that our video result is a very persuasive pitching tool to illustrate a problem to their client and followed by how they are going to make it better.
We also helped western companies to test their localized website in Mandarin and other Asian languages to ensure that the user interface and user experience are consistent with the English version site. Start-up companies also find our service incredibly affordable with quick results. Search engine consultant also uses our service to test the effectiveness of their online advertising campaign and landing page optimization.

+ Who are your users?

They are ordinary users crowd sourced from all over Asia with different background. They are not professional usability testers. They are able to speak their thoughts out loud when using your website or application. We have invested a lot of time and effort to find users who are able to speak English, Mandarin and their native Asian languages, so they are able to test websites in various languages. We have created a vast network of high quality multi lingual testers where you tap into instantly. These testers are able to conduct testing in their ordinary home or office environment. Click here to learn more about our testers.

+ Can I specify additional user demographic not provided by you?

We currently only provide 5 demographics: gender, age, income, language and web experience level. Nevertheless, you can certainly request for additional demographic in the sign up form, e.g. “must use firefox” or “must be a company manager”. Your tests will still be made available to users based on that 5 demographic. From there, users will take up the job only if they fit your extra demographic. Our users are careful not to accept task they are not suited for because they risk removal from our panel. If no user accepts your tasks, we will contact you to either revise your demographic or get a refund.

+ How many tests should I order?

We suggest 5. Usability expert Jakob Nielsen said that you will find out most of your usability issues with 5 users. You can read his reasoning here. Some of our clients try 1 test before signing up for more.
It is better to distribute your usability testing budget across many small tests compare to using everything at one go. You can always test with another group of fresh users once you have redesigned based on previous testing results.

+ Can I test my competitors’ website?

Yes, testing can be done on any site you want. When using our online sign up form, just provide us the first web address on the URL field and provide the second web address in the tasks instruction. Our user will be able to use and compare both websites and tell you which is better and why.

Can’t find your question?

Please look at our full blown FAQ containing all the questions asked by our clients.

If you want to apply to be our panel of paid tester, please click here.