Netizen Testing
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1. Setting Up Your Test
2. Choose Your Participants
3. Payment
Price
Number of participants Price per participants Total
$35.00 $105.00
Special Promotion $19.90 for ordering 3 tests or more-$45.30
    $59.70
You receive 2 things from each participant
  1. A video of the participant speaking their thoughts while they are browsing your site.
    Watch a sample.
  2. A written response to your questions by the participant.
    View a sample.
Creating Your Test
  • Write my own instructions
  • Start with a template
Select one of the templates created by our usability experts, then customize it to suit your need
General

Testing a little of everything on your site

  • Search Google for [PRODUCT NAME]. Click on a few of the search results and tell us what you learn from them.
  • Now go to [YOUR WEBSITE URL]. Look at it for 5 seconds. Tell us what you remember (no peeking please).
  • Tell us what you think. What this site is about? What you can do here? What stands out and attracts you?
  • Imagine that you have searched Google for [PRODUCT NAME] and came to this website. Try to [TASK WHICH YOU WANT PEOPLE TO DO] as fast as you can.
  • If you can sign up or buy something on this website, try doing it as fast as you can . If this wasn´t a test, would you have signed up or made the purchase? Why or why not?
Start With This Template
Shopping

Testing customer shopping experience on your site

  • Search for [PRODUCT] using Google. If needed, refine your search until you get the right product for yourself.
  • Using Google, find a good place online to buy it.
  • Go to [YOUR WEBSITE URL] and find the [PRODUCT]. Proceed to buy it and go through the payment process (You can stop when you are asked to provide credit card number or payment details).
  • You found what you looked for? If this is not a test, would you make the purchase? Explain your reasons.
  • Find out how to return your purchase. Can you trust this site to give you a refund?
  • You want to do some research before buying from this website. Research online (as you normally would) on that product you want to buy.
Start With This Template
Compare Sites

Comparing top competitor’s site against your site

  • Go to [COMPETITOR’S URL]. Look at it for 5 seconds. Tell us what you remember (no peeking please).
  • What you can do here? Try doing one thing that you would like to do on this website.
  • Find the [PRODUCT NAME] you would like to purchase. When you found the product you want, go through the buying process quickly. (You can stop when asked to submit order) What did you like/dislike about [COMPETITOR’S URL]?
  • Go to [YOUR SITE URL]. Look at it for 5 seconds. Tell us what you remember (no peeking please).
  • What you can do here? Try doing one thing that you would like to do on this website.
  • Find the [PRODUCT NAME] you would like to purchase. When you found the product you want, go through the buying process as fast as you can. (You can stop when asked to submit order) What did you like/dislike about [YOUR SITE URL]?
  • Comparing the sites, which do you prefer? Why?
Start With This Template
Landing Page & PPC
Testing your landing page and PPC ads
  • Do a Google search on ‘[YOUR AD KEYWORDS]’.
  • Look for the sponsored ads on the search result page (usually on the top and right side of the page). Which 3 ads would you click on? And why?
  • Now, click your first choice ad. What is your impression of it? Would you buy from this site? And why?
  • Now, click your second choice ad. What is your impression of it? Would you buy from this site? And why?
  • Now, click your third choice ad. What is your impression of it? Would you buy from this site? And why?
  • Go back to the search results page and click on the Ad with this address:[YOUR GOOGLE AD URL]. If you do not see the ad, then go to [YOUR LANDING PAGE]. What is your impression of it? Would you buy from this site? And why?
Start With This Template
Online Game
Testing the gaming experience of your Facebook games or other online games
  • Install and load the game.
  • Look at the main screen for 5 seconds. Tell us what you remember. 
  • Explore around and tell us what the game is about?
  • Play the game like normal for the rest of the test. Remember to tell us your experience as you play.
  • If this is not a test, will you play this game for so long? Why or why not?
  • What other online game do you play? How is this game compare to others?
Start With This Template
Web Apps
Testing your site that is offering web tools, apps or services
  • Go to [YOUR SITE URL]. Look at it for 5 seconds. Tell us what you remember (no peeking please).
  • Tell us what you think. What this site is about? What stands out and attracts you?
  • Sign up to use [YOUR SERVICE OR APP]. Tell us what you think about the sign up process.
  • Try to [TASK WHICH YOU WANT PEOPLE TO DO] as fast as you can.
  • Use the [SITE/APP] like you normally would for the rest of the test. Tell us your experience as you go along.
  • If this is not a test, would you have signed up?
Start With This Template
Instructions For Your Participants
  • Your website URL: (Tester will start Task 1 from here)*
    Click here to check website address (it will open in a new window)
  • Scenario:
    0 of 750 characters used

Tasks To Be Completed By Participants

When they are recording the video

  • Task 1

  • Task 2

  • Task 3

Add Task

Empty tasks will be discarded

Questions for Your Participants

After they have completed the video recording
  • Choose Your Participants »
This is where the user will start the test.

It can be:
1. Your live site
2. Site under development
3. Your competitator’s website
4. Online game
The mindset you want the participant to have during the test.
Examples:
  • Imagine you want to buy a gift for your friend.
  • You are rushing and would like to book a hotel room as quick as possible.
Tasks which the participants will perform

See some examples from others
User will answer these questions AFTER the video recording. They will no longer be looking at the website.

You can leave the default questions as it is, or you can customize up to 4 questions.

See some examples from others

Example: www.amazon.com

Scenario:

You're looking to buy a Bluetooth headset for your mobile phone.

Tasks:

  • Search for Bluetooth headset using Google. If needed, refine your search until you get the right product for yourself.
  • Using Google, find a good place online to buy it.
  • Go to www.YourWebSite.com and find the Bluetooth headset. Proceed to buy it and go through the payment process (You can stop when you are asked to provide credit card number or payment details).
  • You found what you looked for? If this is not a test, would you make the purchase? Explain your reasons.
  • Find out how to return your purchase. Can you trust this site to give you a refund?
  • You want to do some research before buying from this website. Research online (as you normally would) on that product you want to buy.

Task Bank

Approved Tasks by user experience professionals.
If there is one thing you want to do on the site, try doing it.
Use Task Bank
Try to sign up for the [e.g. Newsletter]. If this is not a test, would you have done so? Why or why not?
Use Task Bank
Imagine that you are rushing and have little time. As fast as you are able, [DO THIS SPECIFIC TASK]
Use Task Bank
Think of something you would like to do on this site and try doing it.
Use Task Bank
If there is one thing you want to do on the site, try doing it.
Use Task Bank
Try to sign up for the [e.g. Newsletter]. If this is not a test, would you have done so? Why or why not?
Use Task Bank
Imagine that you are rushing and have little time. As fast as you are able, [DO THIS SPECIFIC TASK]
Use Task Bank
Think of something you would like to do on this site and try doing it.
Use Task Bank
Think of something you would like to find on this site and look for it. Were you able to find it?
Use Task Bank
Would you trust this site? Are you confident in them? Do you think they are reliable?
Use Task Bank
If you do not want to [purchase/sign up/subscribe], please tell us why.
Use Task Bank
If you know any other sites which are similar to this one, can you tell us how is this one compared to them?
Use Task Bank
Search Google for a website that provides similar service. Comparing both, which one do you prefer?
Use Task Bank
Try to find a product that is right for yourself.
Use Task Bank
After deciding on the product, go through the checkout process as fast as you could. Stop when you are asked to provide payment details.
Use Task Bank
If this is not a test, will you be buying it?
Use Task Bank
Did you find what you were searching for?
Use Task Bank
If you want to refund from this website, how do you do it? Do you trust this website?
Use Task Bank
What do you like about the [COMPETITOR’S URL]?
Use Task Bank
Find a [PRODUCT] that you want to buy and try going through the buying process.
Use Task Bank
After the online research, which website would you buy from?
Use Task Bank
How can we make the ad better for [YOUR GOOGLE AD URL]?
Use Task Bank
How can we make the landing page better?
Use Task Bank
How likely would you recommend [YOUR GOOGLE AD URL] to a friend? (0=Not likely, and 10=Very likely)
Use Task Bank
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Use Task Bank
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Use Task Bank

Example Questions:

  • This website is easy to use. [Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree]
  • If you are not going to use this site, what other site are you going to use?
  • What is missing from the homepage?
  • How do you think we can improve our website?
  • Do you think you can trust the information on this website?
  • Please list out what frustrated you most when using this site?
  • How would you improve this site? (please list out in bullet point form)
  • What did you like about this website?
  • How likely would you recommend this site to a friend (0=Not likely, and 10=Very likely)?
Note: Do not worry! you can ask the users later for any follow up questions for free.

Written Responses Sample

www.jobstreet.com

  1. What frustrated you most when you are using the site?
    • I would expect to see what salary they are offering. If not the exact amount, at least give me a bracket estimate.
    • I think the site is loading too many new pop-up windows when I press for “salary report”, “company information” or “map”. There will be so many windows open on my task bar. I am not looking at only one job, I will be looking at a few different jobs. If every job also open up so many new windows, how can I keep track?
    • The category list of jobs at the front page is so long. It discourages me to look at it because it is just too many words, so I am more incline to just use the search bar.

  2. What did you like when using the site?
    • The search engine gives me some good results.
    • The company pop-up page looks nice, makes me feel that they are putting in an effort to hire people. To me, that increases their reputation and I feel good about them.

  3. How would you improve this site? (please list in point form)
    • Try showing me the different information such as “company information” or “map” on the same page? I think you can do this by “hide/unhide” design feature. So when I press the title “map”, the page will drop down to show me that information. When I am done reading it, I can press the title “map” again to hide where the information will roll back up.

  4. How likely would you recommend this site to a friend (0=Not likely, and 10=Very likely)?
    • 8

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