Top 10 Frequently Asked Questions

A service that provides you with an affordable and fast usability testing by harnessing the power of the “crowd”. Through NetizenTesting.com, you gain access to our large network of users at your convenience.

You can set a series of tasks for people to complete. We record both the screen and spoken thoughts of the user while they perform those tasks on your website or application. You will get to watch and listen to where they get frustrated and confused. Then you can fix it. This approach helps you to significantly reduce cost, inconvenience and time for conducting usability testing and user experience research.

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If your website is hard to navigate, your customers leave. If they cannot find the product, they leave. If your payment process takes too many steps, they leave. There is no second chance, period. By watching what frustrate your users, you can go on to create the best user experience, and this will create more value for your customer, in turn create more brand loyalty and increased profit.

The price is USD45 per user and you will get:

  • A video which you can watch the user’s screen activity and listen to them speaking their thoughts out loud while they use your website or application.
  • A written summary by the same user telling you why they are confused, why they are leaving, what they disliked or liked about your website.

However, as a special promotion, if you order more than 3 participants and above, you will pay USD24.90/user.

It is typically about 15 minutes long. Please be mindful to design tasks that can be completed by the user within 15 minutes. The video records both the screen activities and voice of the user when using your website or application.

Yes!. The videos are in mp4 format. By downloading, you can:

  • Watch it offline
  • Store future reference
  • Insert into Powerpoint slides
  • Embed it on your website
  • Edit the video (e.g. put your company’s water mark or reducing video length)

It can be as fast as 1 day! If we can't get the users that fit your required demographics and deliver a test job within 7 days, we will provide a refund! We are always working very hard to provide you with even quicker results. We will notify you by email as soon as the results are ready. Please note that by requesting testers with narrow demographics requirements might slow the process down slightly as fewer users are capable of completing the test.

Anyone who creates, develops and markets website or application. Our clients range from website owners to internet marketers. Website designer and optimizer also tells us that our video result is a very persuasive pitching tool to illustrate a problem to their client and followed by how they are going to make it better.

We also helped western companies to test their localized website in Mandarin and other Asian languages to ensure that the user interface and user experience are consistent with the English version site. Start-up companies also find our service incredibly affordable with quick results. Search engine consultant also uses our service to test the effectiveness of their online advertising campaign and landing page optimization.

You can learn more about why should you do user testing and how our clients utilize our services.

They are ordinary users crowd sourced from all over Asia with different background. They are not professional usability testers. They are able to speak their thoughts out loud when using your website or application. We have invested a lot of time and effort to find users who are able to speak English, Mandarin and their native Asian languages, so they are able to test websites in various languages. We have created a vast network of high quality multi lingual testers where you tap into instantly. These testers are able to conduct testing in their ordinary home or office environment.

We currently provide 4 demographics: gender, age, income, language and web experience level. Nevertheless, you can certainly request for additional demographic in the sign up form, e.g. “must use firefox” or “must be a working professional”. Your tests will still be made available to users based on that 4 demographic. From there, users will take up the job only if they fit your requirements. Our users are careful not to accept task they are not suited for because they risk removal from our panel. If no user accepts your tasks, we will contact you to either revise your demographic or get a refund.

We suggest 5. Usability expert Jakob Nielsen said that you will find out most of your usability issues with 5 users. You can read his reasoning here. Some of our clients try 3 test before signing up for more.

It is better to distribute your usability testing budget across many small tests compare to using everything at one go. You can always test with another group of fresh users once you have redesigned based on previous testing results.

Yes, testing can be done on any site (& even software) you want. When using our online sign up form, just provide us the first web address on the URL field and provide the second web address in the tasks instruction. Our users will be able to use and compare both websites and tell you which is better and why. Some of clients also found it useful to conduct two different tests to test their own site and competitor's separately.

Yes, you can learn more about our user testing & research consultancy services on Netizen eXperience.

Can’t find your question?

Please look at our full blown FAQ containing all the questions asked by our clients.

If you want to apply to be our panel of paid tester, please click here.